At Aussie Ascension, we strive to ensure your satisfaction with every purchase. Below, we outline our policies for refunds, returns, and shipping to provide clarity on what you can expect when ordering from us. This policy complies with Australian Consumer Law and is designed to be transparent and fair.
 

1. Refund and Return Policy

1.1 Circumstances for Returns and Refunds
We offer refunds or replacements under the following circumstances, in line with Australian Consumer Law:

Faulty or Damaged Products: If your product arrives damaged, defective, or not as described, we will provide a refund or replacement.
Incorrect Items: If you receive an item different from what you ordered, we will replace it or issue a refund.
Change of Mind: We accept returns for change of mind on non-perishable items, provided they are unused, in original packaging, and in resalable condition. Perishable products (e.g., food or supplements) are not eligible for change-of-mind returns due to health and safety regulations.

1.2 User Requirements for Returns
To initiate a return or refund, you must:

Contact us at team@aussieascension.com within 14 days of receiving your order to notify us of the issue or return request.
Provide photographic evidence of any faulty, damaged, or incorrect items to support your claim.
Return the item (if applicable) to: Aussie Ascension, 2 Burra Burra Close, Ocean Shores, NSW 2483, Australia. You are responsible for return shipping costs for change-of-mind returns, unless the item is faulty or incorrect, in which case we will cover reasonable return shipping costs.

1.3 Timeframe for Returns
We accept return requests within 14 days from the date you receive your order. Items must be returned within 30 days of receiving our approval for the return. Late returns may not be accepted, except where required by Australian Consumer Law.
 

1.4 When to Expect a Refund
Once we receive and inspect your returned item (or approve a refund for faulty/incorrect items based on photographic evidence), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the transaction (typically 3-10 business days, depending on the provider). If a replacement is requested and approved, it will be shipped within 48 hours of approval, subject to stock availability.
 

1.5 Non-Returnable Items
The following items are non-returnable unless faulty or incorrect:

Perishable products (e.g., food, supplements).
Personalized or custom-made items.
Items not in original condition, damaged for reasons not due to our error, or missing original packaging.

2. Shipping Policy

2.1 Shipping Methods and Costs
All orders are shipped via Australia Post. Shipping costs are as follows:

Free Shipping: For orders over $199.
Standard Shipping: For orders under $199, shipping costs are calculated based on the weight of the order at checkout.

2.2 Delivery Timeframe
Orders are typically prepared for shipping within 1-2 business days of your order placement. Delivery typically takes 1-7 business days within Australia, depending on your location. Please note:

We do not ship on Fridays, Saturdays, Sundays, or public holidays.
Delivery timeframes refer to the time in transit and do not include order preparation time.
Some orders may require additional preparation time, and we will notify you if delays are expected.

2.3 Delivery Considerations
We recommend providing a street address for delivery, as PO Boxes may not be suitable for perishable products due to storage conditions. We are not responsible for:

Parcels left unattended at a property address, as per Australia Post’s delivery practices.
Delays or issues caused by conditions beyond our control, such as severe weather, extreme heat, or service interruptions.

3. Contact Us
If you have any questions about our refund or shipping policies, please contact us at:

Email: team@aussieascension.com
Postal Address: Aussie Ascension, 2 Burra Burra Close, Ocean Shores, NSW 2483, Australia

We aim to respond to all inquiries within 2 business days.